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In the midst of the rapid development of global industry worldwide, the need for an entity capable of keeping pace with this development to modernize and develop industry and push it to be able to compete was imperative. Co-financed by the European Union, the Egyptian government and the Egyptian private sector, IMC was established aiming to support industrial enterprises and create a favorable business environment for the industrial sector, under the umbrella of the Ministry of Trade and Industry.
Over years, IMC has worked to push the Egyptian industry sector towards global competition, as it has provided support to thousands of industrial facilities, through various packages of technical support services, programs and projects that have led to increased production, increased exports, reduced manufacturing costs, and improved competitiveness. It helped open many new export markets, provided thousands of job opportunities in various industrial sectors, and contributed through its branches throughout Egypt to providing direct services, studying the needs of factories, implementing modern management systems and energy programs, and granting hundreds of quality certificates and certificates of conformity of products to international specifications, which qualified those facilities to penetrate new export markets. In addition, IMC has worked over the years as a strong supporter of the Egyptian industry by enhancing the value of local industrial component, which contributes to reducing the gap between exports and imports and thus increasing the contribution of the industrial sector to the GDP.
IMC continues to provide its various service packages to all industrial facilities in all industrial sectors and in various industrial zones in Egypt. It is still working to achieve its mission to support the Egyptian industry and achieve the objectives of the industrial development strategy by making Egypt a leading industrial country in the Middle East and North Africa region and a major export center for medium-tech manufactured products by 2025.
IMC has established two main axes to provide its various services to all categories of the industrial sector. The first is the services provided that depend on contracting with service providers, and the second is the services that are implemented within companies by the center’s employees through a business development plan that begins with a gap analysis Within the beneficiary industrial facility, through the contracting and implementation processes for the services proposed in the business development plan, to evaluating the service and measuring performance indicators after the completion of each service.
Services based on contracting with service providers
In providing a large number of its services to the industrial community, IMC relies on specialized and accredited service providers with the center. This cooperation takes place according to an agreement signed by IMC with the customer called a “letter of commitment.” On the other hand, a contract is signed with the service provider, provided that both the customer and the service provider are compatible with the registration conditions of IMC, and thus the center plays the role of coordinator between the beneficiary industrial company and the service provider in a way that guarantees both parties a successful work context subject to follow-up and evaluation. Based on the letter of commitment, the beneficiary company pays what is called “Client’s cost share” while IMC pays the rest of the service value.
Services performed by IMC’s consultants
In addition to contracting with service providers, IMC also provides a range of other services to beneficiary industrial companies through its highly qualified employees under the title “Services implemented through the center’s consultants”.
The performance of the IMC is evaluated through Growth of key performance indicators for clients: investments – sales – export – job opportunities..
IMC, a leading institution in the field of development, works to provide a suitable environment by providing technical assistance and advice to industrial bodies and beneficiaries, with the aim of achieving a competitive and sustainable industry in Egypt.
IMC is committed to implementing a results-based monitoring and evaluation system to ensure the success of its efforts and to maximize technical and financial benefit, as well as to transparently and systematically identify areas for improvement to correct potential deficiencies and measure their impact. the concerned.
Follow-up and evaluation are carried out for all stages of implementing the center’s programs as follows: inputs – procedures – outputs and expected results – measuring the expected impact and measuring customer satisfaction.
This is done at different levels:
At the level of clients “measure the expected impact from the implementation of services at the level of individual clients”.
At the sector level “measure the expected impact from the implementation of services at the sector level”.
At the level of the national economy “measure the expected impact on the level of all sectors and the extent of their impact on the national economy.”
Designing a system for measuring performance indicators at the level of programmes, operations and individuals to verify the extent to which the objectives have been achieved.